Our Reviews

Salesman John Wade made my purchase fast and easy. He also gave me a fair deal on my new 2024 Chevy Silverado RST. All done over the phone and texting. (I live 2 hours from the dealership) When I arrived at the dealer, paperwork was ready truck was ready. Great, fast customer service from everyone at Hanley Chevrolet.

Came it have a remote start put in and get weather tech mats. The remote start is awesome, the mats are chevy and not enough coverage on the floor.

Friendly employees interested in my requirements. Efficient fast service.

Had stopped in to Ganley Chevrolet Brookpark to check out a 2024 Trax LS nearly a year ago with John . Great car but wasnt ready. No pressure as always with Ganley. Saw a sale priced new 2025 version online last week and decided to go for it ..... Car was right ...trade in offer was great .....deal done ....no surprises as usual with Ken Ganley Chevrolet.

Everything went as expected

Thank you William and the team for helping me get the car I wanted.

John Wade was personable and friendly and worked with my wife and me to purchase the car we wanted. Jack O. Laraway explained the details of financing the car. Steve provided a detailed overview of the bells and whistles of my Trax. We left the dealership feeling like we made a great decision with this purchase. These guys were awesome.

Pete was super nice and timely service was performed. Great experience 😊

Staff was friendly, salesman (Andrei) was great. Coffee was ok.

Fast and great service

The entire staff was great and very polite. Everyone was very helpful and willing to go above and beyond. Steve and Don did a great job! Our finance guy was very knowledgeable as well and polite. I had a very good experience

Bill Johnson did a great job in helping me get my new truck.

Easy to purchase friendly efficient and informed.

Awesome experience, the dealer tour was great. Will did a great job

I came in for an oil change and tire rotation which was pretty routine. the service staff was courteous and professional. they honored a promotion that was sent to me as far as an oil change special that Ganley had going. my car was completed, and I was pleased that they topped off my fluids.

Nick was professional and service was finished within an hour. Thanks

Only beef is a 2 o'clock appt. Means 2 o'clock. I don't think my car was looked at until close to 3:30. However, they did the correct fix which was aligning the the front wheels. The toe was out, and it's fine now. Thank you

They overcharged me by $5.00. I didn’t notice until I got home

The service department got me in and out in about an hour. Much better than the last visit.

Great service

I don’t know why you guys said I had my car service on 18th I did not come in on the 18th. I came in before the 18th, but the service is always 10 out of 10.

My experience was good. I just wish you all had my part in stock so now I have to come back once the part comes in. But thank you!

Everything was good but I couldn't get a vehicle and I payed the dealership for my vehicle but I'm put out when I need service not right

Good Job as Usual!!! Keep up the GOOD WORK 💯!!!!!

I have been coming to this dealership service department for 20+ years. Each and every experience has always been exceptional. The Customer Service is top-tier. But definitely recommend this dealership to anyone.

The service writers are always pleasant and helpful. The oil change and tire rotation were done on time as promised and my Equinox looked a lot better after they washed the salt off of it.

Always very professional. Nice store with large waiting room.

Quick, professional staff. Always a good experience when coming to them for everything.

very friendly staff

Pete was very helpful and remembered me and the issue is was having with my truck.

Over all my experience was great. I worked with John Wade and he was great! Steve was really helpful explaining everything on my new car! Jack in finance was great too!

All employees I dealt with were very helpful and polite. I’m happy with my new car!

Service writer was excellent. Will Murphy, the mechanic, explained what he did. Great experience

very knowledgeable and very nice...

It was awesome the sales guy was very knowledgeable and super nice

Jason and Tim were great and easy to work with! I bought my last three vehicles through Ganley Chevy!

The car service was done in time

Very good service

Should have a triage area for determining the problem. Then simple fixes could be addressed and unblock the log jam.

I was greeted by a service technician and waited about 10 minutes to be waited on. He took my information and I waited in the waiting area. My only complaint was that they didn’t wash the entire car first to install the bug deflector! I was told they didn’t want the car wet! So did they just dry wipe my hood off to install it? The hood was dirty so it didn’t make sense to me that they didn’t wash the car first! Makes me wonder how they wiped the hood off! Hopefully there is no damage to my hood! Will check it out further once the car is washed!

We were looking for an Equinox and saw this one online and wanted to test drive it. Don set it up and answered all our questions. Everyone we spoke to from finance and delivery were professional and made us feel welcome. We will be back in the future when we're ready for an new vehicle

Everyone was welcoming and helpful. They helped making a major purchase smooth and less stressful. Andrei was a great salesperson. Everyone I worked with there was nice.

n/a

The guys were fantastic!

They were very courteous

Awesome as usual

The wait time was terrible. Thanks for adjusting our bill to cover my lost time waiting for the service to be completed

Will was amazing! The rest of the crew were too. They made the experience fast, easy and enjoyable. Will definitely spread the word and send my friends and family.

Service representative responded in an excellent timely manner. Resolved all of my concerns without hesitation.

Scheduled oil change / tire rotate online. Was able to reschedule easily as something came up, all online. Service completed on time as scheduled! Exactly what I wanted / expected

Took a while

Always a great experience

Sales person did a good job helping to make my choice

Very fast service. Much better than I expected.

Everyone was helpful and professional.

Jason, Jack and Steve were all so helpful and made this experience easy for me! They took the time to make sure I understood everything which made my experience go smoothly! I would recommend them to anyone !

Excellent service

Great! LOVED the hot chocolate and everyone is super nice.

Pete in service is always smiling & welcoming

Professional and courteous employees.

Wonderful experience! Prompt service, kind people and accommodating to our needs. Fairly priced and thrilled to have a new vehicle to take home!

Everyone was very friendly and polite. Evertthing is clean and comfortable.

Thank you

My appointment was at 10:00 am. The car was not put up on the rack until 11:00 am. The tech did not fix the car until 12:36.

Poor customer service. Bought a vehicle an a week after leaving the lot had issues. When got it in didn’t want to pay for the repairs. Countless times on hold and never receiving calls back. Poor attitudes when you do talk to someone. When got my vehicle back there are grease marks up and down the outside and inside. And was told “just a young mechanic”. Do not recommend to anyone buying from this place.

From the Justin did a great job getting me all the information that I needed to make my decision. The vehicle had many new options that I had no idea about. The gentleman who showed me how each button worked was extremely professional. Finance was very knowledgeable and professional.

From the sales rep to getting the keys to my new vehicle. Everyone was courteous, respectful and professional. I would recommend Ganley Chevrolet Brookpark and ask for sales rep John Wade

Everyone was so helpful. John Wade was great in taking me through the steps and making sure I felt comfortable with my purchase. Steve was an excellent instructor, showing me all the features on my vehicle. And Dan explained the paperwork in an easily understandable way. The whole experience was very pleasant.

great deal , great deal

My experience with Ganley Chevrolet was fantastic! The salesman Alex C. was courteous and very helpful. The sales manager Tim was also very helpful and kind enough to look at various financing options to help me get into a new vehicle! I would definitely return to purchase or lease another vehicle there. I have 0 complaints about the whole process. It was very smooth and they made things very clear and simple through every step! They go above and beyond to make sure you understand all the features of your new vehicle as well, which was really nice! Steve did a wonderful job helping me understand everything the car can do for me. It was a very enjoyable experience all around. Thank you Alex, Tim, Steve and Ganley!

Jason Rush was quick to try and make a deal with me over the phone. At the dealership, everything went smoothly and felt that all of my questions were answered. Financial manager Jack talk me through everything seeing this was my first lease. I’m elated with everything I experienced. I’ll definitely be back for another vehicle in the future.

GREAT, gave me what i wanted at a great price.

Pete Williams is awesome

Justin was great! The process of buying our car was seamless from start to finish.

Welcoming

Staff is always courteous and professional. Great facility to sit, have coffee and wait for vehicle

Very professional and efficient.

Good communication and treated fairly

Everyone was extremely helpful and very welcoming!

Al was AMAZING. He was on the hunt for the vehicle I wanted and made sure to keep me updated in the process. He will 100% always have my business. Dan was easy to work with and explained all the financing. Steve was so helpful in showing me how to use all the features on my new car. Great people! Great experience! Love my vehicle!

The experience was very good and all the employees were very friendly

Wow, my husband was just supposed to get an oil change. He spoke with Justin afterwards, and at the time we decided to wait a bit longer, then Justin called with a lot going on, we had breakfast and ended up back at the dealership! They had the red and never thought we would have an electric vehicle but now we do. Just love the Equinox EV different but cool! Thanks everyone for getting my husband and I in and out quickly. Sweet experience! Thanks Justin I just have to get used to it! But love it. Thanks again all at Ganley. Sarah B.

As usual, I experienced good customer services at Ganley Chevrolet. I am always being treated with respect when I go there for whatever business that I may have. On the 3rd day of April 2025, I went to buy a car there with my wife Aline; The three people we met such as Ross, Jack and Steve, where very kind and helpful. All their explanations of the buying process where detailed and easy to understand. This facilited our decision of buying our car from the Ganley Chevrolet. We really appreciate them. And when our friends would want to buy cars, we will definitely refer them to this dealership.

William did an excellent job working with me. He was very patient and kind.

Amazing, stress free, and we got the payment we were looking for!

Everyone I worked with was friendly and helpful.

Good

Thank you nick for helping

Great Service I'm very Satisfied

Andrei Dragomir is the BEST!

I like the Chevy Colorado and I got the title in I got my license plate on

Everyone was very friendly. Did my oil change in a timely manner.

We purchased a new 2025 Equinox from Ganley Chevrolet due to the help of Jason Rush, Dan, and Steve. Jason worked very hard to get us to where we could lease our new Equinox. Dan and Steve did their job every efficiently, and answered all of our questions when needed. We have leased Chevy cars from Ganley in the previous years. We would recommend Ganley Chevrolet to anyone that needs a new Chevy, or a new car. Thank you for getting us a new car.

I came in for car maintenance Tim Kubow helped me what a great person to deal with he was patient and caring and you could tell he likes what he does I’m disabled and I needed a place to trust. And I will be back because Tim treated me so well and made me fill like I m just not a number but a valued customer. Thank for a hiring such great people god bless

My salesman John Wade was the best and got me everything I asked for. All of the rest of the team I worked with was also wonderful

Left the car and was done when promised.

Very good service all around

Very professional and quick

Always great service , friendly staff

The purchase process went very smoothly and quickly.

Pricing was upfront and no pushy sales pitch. Just the facts and let me decide

Paul is an exceptionship service facilitator! He kept me informed throughout the service process and was responsive to my requests and concerns. The process was long as the part needed was not readily available. Paul patiently explained the process and quickly answered or returned my calls. I received excellent service from Paul.

Justin was super friendly and very upfront about everything. Steve was very thorough when he did an overview of the car and Howard was great with the financing portion of the process.

Don Hynds made our experience leasing our new car wonderful! He was patient, friendly, and very open to joking around with our family.

Allan was very professional and courteous always answers all my questions our family always comes back to Ganley

Good, quick, maintenance visit. No muss, no fuss.

Justin is the best.

Been going here 30ys bought a lot of vehicles. I was never disappointed. GREAT SALES... FINANCE AND SERVICE!!!.JUST BOUGHT A 2025 EQUINOX IT OUTSTANDING WILLIAM JOHNSON IN SALES AND JACK LARAWAY IN FINANCE ..💯❤️🏁Ganley chevy fir the win...!!!

Service department initiated a new software system and we were there on the first full day of implementation. Considering that, there were plenty of support staff there and we were understanding of the additional time it took to drop off our vehicle for service.

Good experience

Everyone there was clearly professional and competent. The company has shown a lot of understanding with the slight hiccup I'm having regarding getting a copy of my SS Card to Santander to finish my financing. The only thing I'm not terribly thrilled about is that I made clear early in the process that I needed to get my registration quickly. And the assurances I got that I would get it in a couple of days have been forgotten. I realize that my minor problem with the finance company might have something to do with that. Otherwise, Ganley Chevrolet on Brookpark Rd. gets an A+++.

IT was awesome

Don Hynds was very professional, patient, nice and never felt pressured. He always communicated through text, email or phone. I felt very comfortable.

Everyone was very helpful with getting everything thing done in a timely manner. All of the questions I had were answered.

Very nice people love the quality.Thank you very much

Jason(salesman) was great.

Great service. Nick Seminatore was awesome.We love Ganley Great dealership...

2 Hours was too long for an oil change especially because I had an appointment and in the past I have leased my car there

Thank you for your assistance in getting a new 2026 Equinox. You made the process quick and easy.

It was a busy morning but they was moving fast

The experience was great!! our salesman John Wade, was excellent. He took time to teach us about our new car. He made us feel comfortable. Going forward with our lease.

What had to be fixed was taken care of quickly.

The whole staff was excellent to deal with from bill, dan and steve

Everyone was polite and professional.

Jason did a Great job

Everything was done and the noise gone

Don was so amazing! He made sure I understood everything along the way! He set me up with a vehicle that had everything I wanted. Don made this process very simple and smooth for me.

Andrei was amazing. So supportive and went the extra mile to find the perfect car with everything I wanted. Thank you!

You should me a used 2025 Malibu at a new vehicle price I say that because the retail buyers order is marked new even though the odometer had 3,141 miles on it 3,141 miles is not a new vehicle mileage they put the price of the at Malibu at $27717 I say that price is the price of a vehicle with only 2 miles on it I definitely agree that GM or the dealer can publish my response

Everybody was real nice happy to assist me and to give me refreshments made small talk to me my car salesman Josh’s I think went out of his way again this is my second car I brought from him

Justin, Steve , and everyone at Ganley are awesome! They found me the perfect truck and had it there in less than a week and at a great deal also.

I had an appointment yet it still took two and a half hours just to get an oil change..

Andrei Dragomin did a great job communicating and letting us know what to expect. I would definitely recommend him to a friend.

I dropped my car off on Monday thinking I was picking it up later that day. Unfortunately, I did not get it until Friday. I understand how things happen-getting parts etc…. My concern is that I did not receive one call on the update of my vehicle. Everyday, I needed to call on status. Monday—a part was needed will get it on Wednesday. Okay.. late Tuesday I called, just asking if the part came in and will it be ready on Wednesday—yes. So late Wednesday I called, when can I pick up my car? I asked for a manager this time—unable to talk to one. Now the date was changed to Thursday… at around 2:00 I called, my assigned person checked and called me back and said it was done. A friend of mine dropped me off at the dealership ( because the serviced car is my only car). I paid my bill, waited for my car- my service person came back and said “he jumped the gun the car is not finished”. He wanted me to wait in the waiting area because I needed a car ride home—I said “no”—I did not want to be forgotten. Someone gave me a ride home. Friday I finally got a call and my car was done. Someone picked me up and I finally received my car. I never had an experience like this in my life. To keep customers-we need reasonable expectations and to be reached out to when the expectations are not met. Crazy

To be clear, I love the vehicle, hence the more than one-star. Everything negative had to due with the sale and how I was treated. I was made to wait long past my scheduled appointment time, then rushed along due to "needing to get this in by the end of today" because it was month's end. I was also told I'd be an "idiot" for purchasing, and that anyone "with half a brain" should be leasing. Additionally, my offer of $2,000 over trade-in was not honored. All-in-all, I should have just walked away the moment I stepped foot into the building and regret my decision to lease me vehicle.

It took 2hours for an oil change They schedule to many cars at the same time

I dealt with the best salesman in the place, I'm sure of it. Al Reinhard was not your stereotypical "salesman" that hounds you constantly. He kept in touch with me and demonstrated his dedication to his role at Ken Ganley on Brookpark Rd. by spending I don't know how much time, finding me the car, being very specific with what I wanted on it, and made arrangements to get it to me from out of state, in a timely manner. My experience with Al from beginning to end makes him, in my eyes, your top salesman and if he has never received such accolades, he certainly should.

While the recent reprogramming hpcm 2 was done within 3 hours, the adapter update, per bulletin #24-NA-200, was never brought to our attention by Ganley, through whom we ordered the Tesla adapter on October 31, 2024. Both GM and the EV Concierge made clear yesterday that it was Ganley who failed to inform us of the service bulletin. The entire incident occurred because of this. When stranded May 9, unable to charge on our way to Chicago, we rented a car to return to Cleveland, then returned to the Toledo area with the rental to have our 2020 Bolt trucked to Cleveland. The car rental and the tow cost $284, not to mention the time and anxiety this incident produced. My wife and I are in our late 70's. I contacted Ganley through your Contact Us page three days ago and have had no response. We look forward to a response and complete reimbursement. Customer #93703.

TIM KUBOW GREAT AND SUPER HELPFUL. GREATEST SERVICE DEPARTMENT EVER.

Great

Quick and easy.

Na

I was genuinely impressed with the entire team from start to finish. The level of professionalism, care, and attention to detail exceeded my expectations at every step. John Wade was an absolute pleasure to work with—friendly, responsive, knowledgeable, and incredibly helpful throughout the entire process. He made everything feel smooth and straightforward. Jack O. Laraway provided excellent support with financing—clear, patient, and proactive in addressing my questions. And Steve Hatch was equally outstanding—approachable, thorough, and clearly committed to making sure I felt confident and informed. Altogether, it was a seamless experience thanks to a truly top-notch team. I wouldn’t hesitate to recommend them.

Great

Very timely and good service.

I was disappointed about the length of time to complete a routine oil change -- I was there over 2 hours.

Pete and the rest of the service department along with the cashiers were fantastic. Friendly, helpful and professional. I always enjoy coming to Ganley Chevy to service my cars

Everything was great. It was an easy experience from start to finish. We took advantage of a sale that was going on and couldn’t be happier. Our salesman Jason was excellent and made sure things moved along smoothly. There was no pressure or games like I’ve experienced at other dealerships. Things were straightforward, quick and effortless. Everyone seemed professional, and I was impressed by how quickly we got through the entire process. By far the best experience I’ve had buying a vehicle yet.

The person who rode along with me to hear the problem was great.

Went very smoothly. Service advisor was informed and efficient. I will continue my patronage.

Everything was very good 👍

I have been coming to Ganley Chevy for many years starting when it was on Lorain Ave .Most of the time Paul Wolanski took care of me. Very knowledgeable and friendly. Very sincere about what I need to have done n the car.

You always handle my car with care. No long wait times and are always courteous to us every time we come in or call. Thank you for the amazing service.

John was amazing. Answered all my questions and helped me through the process

Professional, work well with you

great service, great customer service , my appointment was conveniently scheduled the next day as requested. My compliments to the staff .

All of the staff there are great! So friendly and conscientious! Nick is an amazing service advisor!

All great people

Quick, friendly service

When you find a car dealer that treats you right, you stay with them. I was with Jeep for years, but this year my salesman had moved on. I tried to work with the sales department there but was literally infuriated at lack of honesty. I asked where Howard Walker went (as he was who I always dealt with) and finally someone told me he went to Chevrolet in Brookpark. He had moved to a finance position, but when I contacted him he said he could for sure help me. I totally trusted in Howard, and the experience at Chevrolet was night and day comparatively. Howard pointed me to Ross, who was kind, patient and experienced. One specific thing that impressed me was how just in passing I mentioned that I really didn’t like the push start on the cars. I miss the key. Probably a coincidence, but he surprised me when the car came in and he showed me the key! Just an added touch to a really nice experience at Chevy!

The young salesman was very kind. He walked with me the whole lot. He didn’t try to push me. He just answered my questions Which I really appreciate because I don’t like being pushed around and I enjoy when someone listens to what I want The business manager and the sales manager both came out to see me and were very kind and explained a lot of stuff I would come back again just for that experience that’s what we need is more customer service and not people pushing us around sincerely Satisfied customer

I shopped around the community in search of tires for my vehicle. I inquired at the dealership and discovered the dealer offered the best pricing option for the tires I wanted. The tires were ordered and installed on my vehicle. Now time for my summer road trip.

Our salesman, John Wade, was extremely helpful in navigating us through the entire process of leasing our new 2026 Chevy Equinox. He also was extremely helpful in setting up and reviewing our technology screen. Tim Arbutina was also very helpful in reviewing with us the various options for leasing & financing our car. He worked with us to get the best pricing for our lease.

My husband works for AutoZone and recently picked up a company truck at Ken Ganley Brookpark. The lease was due on an SUV I had from a dealer in Medina and my husband was very impressed with Andrei Dragomir, so we went in and took a look around for a replacement for my lease. We found a great SUV and turned in my lease and found a 2026 Equinox that I just love. The experience was wonderful. From the test drive to coming back to picking up the car, everyone was so friendly and guided us through the process with ease.

Everyone I encountered was very friendly and helpful. I brought my car in for the first time to get a routine maintenance check on Saturday morning. The waiting area was full so I expected to be there for a good long while but my car was done and ready to go in an hour!

Alex was very helpful with me test driving the vehicle and walking me through the process. Dan was very thorough and did a wonderful job explaining all financial aspects of the lease. Sam did a great job slowly walking me through all of the capabilities of my new car. It was an overall seamless and enjoyable experience.

Quick and easy

We were no there long at all. And every thing was great. Thanks to Tim Tubow in service for helping us.

John Wade as usual took great care of all are needs

Able to help me get a car I needed and wanted. Able to explain differences between

If I knew when I bought my truck that an oil change and tire rotation would take between 1.75 to 2.5 hours i would have never bought the prepaid maintenance package. That's with an appointment. It takes an hour to just get the truck back into a bay. Many other customers are always complaining about the wait as well. Whoever is in charge of the daily scheduling should be fired. I would never buy another vehicle from here.

The buying process was pleasant and professional. Ross Powers, my salesperson, was professional, friendly and courteous. He answered all of my questions, guided me through the process of downloading the My Chevrolet app and installing and testing it. We test-drove the vehicle and I found it familiar as I had been driving a 2016 Trax. The loan process was straightforward and I was pleased to know that financing was arranged through my bank.

I was unable to take the vehicle there so my wife brought it she said her experience was excellent

I want to express my appreciation to Pete Williams, the service advisor, who assisted me with my car. His customer service was excellent from start to finish. Pete had a positive and professional attitude, communicated clearly about the details of my vehicle's repair needs, and got me in and out effortlessly. He made the entire process smooth and stress-free. Pete is by far one of the best service advisors I've ever met- friendly, proficient, and truly committed to great service. Thank you, Pete!

As usual, John Wade was exceptional with his courtesy, honesty and reliability. We have been buying cars from John for many years and one thing I count on is his consistent attentiveness to our needs. He is a true example of how to connect with customers.

I have all are cars serviced there. And Tim Kubow is one of the nicest person s I ever met he professional honest and always willing to listen I’m disabled and on a fixed income and it’s nice to have a dealership to trust

First oil change on my car completed. Only complaint was it took 2 hours and I wish the timing would have been communicated to me when I arrived. Otherwise positive customer service.

This was a first class experience! Grateful I chose this dealership with the vehicle I chose. From start to finish, the process was smooth and easy.

Everyone was very kind and very helpful!

Took EV Equinox in for product maintenance. First visit was free. Tires were rotated and fluids topped off.

1st service took twice as long as what I was told it would be, but waiting area is quite comfortable and internet service allowed me to get work finished.

I love coming to this dealership, they are always welcoming and they get me out of there in a timely manner.

The way make feel at home . Friendly people . John is asset he gets down buisness . Answered my question.

All went well. Paul Wolanski treats me like a former employee who worked for TG over 20 years. 😆

Very good

I definitely recommend ken ganley Chevy I recently bought a 2026 Chevy equinox and John Wade helped me with the process he's a man of a few words but that's okay he was professional polite and he went out of his way to make sure he had me set up before I left thanks again John. Shout out to Howard Walker from finance very respectable courteous guy he helped me buy two vehicles in the past and every encounter has been splendid thanks.

Just a oil change 2 nd one I didn’t like that I had to reset my display of my settings I had to remember how to do it

Great work Bill Was a good help and the rest of the team

Sort of a long wait to get the diagnostic on the problem, 3 hours, but other than that everything was handled professionally and the issue with my 2022 Blazer was taken care of satisfactorily.

Justin- highly recommend. Professional. He was able to get the car/color that I wanted. This is our second car that we purchased with him. Never going anywhere else.

If you are looking for a disappointing experience, go somewhere else. The service provided by this team is and always has been excellent, from the greeting to the timely service.

It was my first time there and Ross who was my salesperson was so helpful enjoyed my experience .only complaint was it too long was there for almost 5 hrs other than that everything was great.

Everyone was friendly and helpful

Your Service Center is the best place for making things happen for customers like me to keep coming back to your dealer ship. For maintenance on my Chevrolet. An also your salesperson I can depend on to spend time with me explaining the newer vehicles that are available for purchasing. Always have a great day for business and your loyalty to customers. Thank you all. 😊

Everyone was super friendly. They were able to get my car traded in for a new one and made everything simple and easy. Jonathan, Dan, and Steve were great!

Dropped off car for oil change. Got it back in a few hours. Thank You

My car was serviced on time. Nick explained what needed to be done and the cost. I was treated with courtesy and respect.

I don't write opions

When I pulled into the parking lot ,I was immediately greeted by Jason I believe. Very friendly, knew exactly what I was looking for. Answered whatever questions I had.

Very fast and efficient

I sought to lower my monthly lease payments with an upcoming wedding and even with my hit in credit, I still walked out with a lower payment! Al was great and was a straight shooter with me throughout the whole process and Jack brought everything together financially and made me feel like I was really getting a deal. This is my second lease here and I look forward to coming back for my third.

Everyone that I came into contact with was exceptional and professional. From start to finish- sales, paperwork and warranty, to going over the new truck features. One of my best buying experiences. Jason the salesman was honest and worked with me to find the perfect vehicle-no games.

Service was excellent. I was kept informed with problem and the lan to solve problem.

First time i came the salesman gave no effort to helping see what i needed to qualify the second time i was referred by family friend to Andrei who was a tremendous help with making sure i was able to leave with exactly what i wanted making it the best experience ever will highly recommend all friends to come see Andrei !

It was very busy when I brought my car in for a check engine light inspection but Paul did a great job explaining the situation and apologized for the wait times. It took about an hour to get my car looked at but once it was the car was ready in very little time.

Bill Johnson and Dan Flack were excellent to work with. They listened to what we wanted and worked tirelessly to deliver on the vehicle we wanted. Above and beyond great service. Highly recommend

Everything was great

Good hospitality and service time was as expected.

It was very professional as usual. I used my rewards points to pay for my service. Love that rewards program!

OnStar said I Had 26% left before needing an oil change, but serviceman talked me into it. Car only has 5,900 miles. Then, cost was over $100.00 for just an oil change and had to pay a fee for using a credit card. Free car wash was a joke, I think I had more dirt on car after then before wash. Don't know if I will return to this dealership next visit.

Friendly, professional and knowledgeable. The sales reps and service reps are top notch.

My experience was just fine as always. I'm always treated like family.

The service advisor and overall service was very good. The price of and oil change, filter, and tire rotation of nearly $100 is flat out ridiculous. I will shop around for better prices before coming back. In a nutshell, the service was very good but the cost is very bad.

Great team! Al Reinhard was my salesman.

It was friendly, professional and quick. Timothy said it would be about an hour and it was.

Jonathon, Howard, Steve and Kathy were all very helpful and welcoming for my experience in purchasing my vehicle. I was impressed with Jonathon greeting me at the door, no waiting and he was very patient.

The service rep, Mr. Paul Wolanski, did an excellent job getting my car serviced. He was very knowledgeable and understood what had to be done. I highly recommend this dealership to anyone looking for quality service.

Everything went well

No contact to tell me my car was ready Car not washed

Ganley Chevrolet was able to complete the repairs the same day. They provided me with a ride home so I wouldn't have to wait at the dealership.

Everyone was very kin and knowledgeable. Justin helped me get exactly what I was looking for and Jack was excellent in finance.

Been having my vehicle serviced here for awhile since I leased the vehicle. Everyone has been helpful and informative.

It was great

Don was very pleasant & knowledgeable. Your finance man was also very thorough explaining all our lease contract options.

The work on my vehicle was done well. The communication was left lacking. I was not notified that my vehicle was completed until I called in to the dealership. Due to this the service center was closed (at 4pm) and was near not having my vehicle in time for work on Monday until the GM stepped in and was able to give me access to retrieve my vehicle.

Ken Ganley on Brookpark Rd. was the best experience I've had with a dealership in a very long time . Staff is amazing ,helpful and very friendly. I've recommended a lot of people to go there and talk to them . Thank you

couldnt be more happy with recent purchase of my 6th silverado everyone from salesman Al Reinhard ,Dan in finance,Steve explaining all about vehicles capabilitys,what a pleasure to work with them

👍

I went to two different Chevrolet dealerships before I came to Ganley Chevrolet. They have the Equinox EV with the options that we are looking for. The negotiation process was business like. Post sale was helpful too.

Everyone was very friendly and happy to help and explain everything

The salesman was very knowledgeable. Gave me a tour of the building and said to call him if I had any questions.

I worked remotely with them to purchase my vehicle and ship it to NC. The process was long due to the need to ship documentation back and forth, but the customer experience, even after receiving my car has been great.

Always have good service for maintenance.

Very Efficient!

Service was done on timely manner.

sales was pushy and they would try to take each others business away

Friendly, informative on the vehicle options, quick lease signing process.

i wont be back on saturday and how do not sell mobile one oil and you buy it from sombody else and sell it to me 3hrs later

Everything went as expected. Thank you

Came in for maintenance but they found an additional issue and resolved. Annalise kept me informed the whole way! Great experience.

Friendly staff

Very happy with my car and Bill went out of his way to help me find the best deal. Thank you!!!

Personal were professional, kind, informative and did not leave me waiting after greeting me.

our salesman, John Wade did an outstanding job explaining our vehicle. It was knowledgeable, respectful, and kind. We feel very comfortable buying a car from Ganley. We also had the opportunity to work with sales manager, Tim Arbutina, who also was very knowledgeable, and helped us with our lease agreement

Jason Rush is awesome. I have been working with Jason on leasing cars for around 12 years now. It is great to work with him every time I come in. Jack Laraway is amazing also. What a great team to work with.

If it wasn’t for Peter Williams I don’t know. He’s been there for years and is the best I’ve worked with

The service was fast and the employees were wonderful.

jason did a great jog

Paul Wolanski got my vehicle serviced very quickly i always ask for him when scheduling he's top notch!

Quick, clean and cheerful service.

fast, efficient, and helpful. Now I enjoy taking my car in for service.

Made you feel like family

I felt comfortable. I had my questions answered. I believe I received a good price.

Oil change and tire rotation. Pete is awesome he goes above and beyond his job to make sure everyone is Happy.

Due to my schedule I have very little time to do anything. Ganley was able to go above and beyond my expectations in the very short time I had.

Nick, the service consultant, was very professional, knowledgeable and pleasant. He took my car in at the scheduled time and the work was done in a reasonable time and to my satisfaction. It's important that you feel comfortable with the service department at the dealership where your car was purchased.

Never have a priblem

In on time and done little less than an hour

Very Professional

Was finished before requested

Waited over three hours. Dealership was getting parts from two different locations. Never told me. I would have left and come back if I knew it would have been that long. Need better communication

Everyone was very personable. Salesman, Jonathan, is down to earth and was very responsive.to questions raised. I’m very happy with the vehicle that I purchased and feel it was a good deal.

The service department was great on my old truck. Service is really why I decided to upgrade my truck I feel like when I go in there they do everything to warranty work and that’s reassuring. Sales was great a little more back and forth than I like but at the end everyone got what they wanted.

I’ve purchased many cars in my life and I have to say this is the BEST experience I’ve ever had. From my text asking if the car I was interested in was still available and the immediate response that it was and they would have it ready for me to test drive the next day to the amazing experience my daughter and I had the minute we walked in the door. My salesperson Andrei Dragomir made us immediately comfortable and actually listened to what I was looking for and what my budget was without any of the pressure I felt with all my other car purchases. He was very knowledgeable & attentive without giving off the “salesperson” vibe. From there we met with Dan Flack who went over all our warranty options and again with none of the pressure I’ve felt with my past car buying experiences. He answered all my questions & concerns patiently & knowledgeably without making me feel like I was asking a dumb question!! Lastly we met with Steve Hatch who walked us through every single button & feature on the car from front to back stopping to make sure I didn’t have any questions and made sure I understood how everything worked before moving on. Again he did it with patience, knowledge & made it fun at the same time!!(he’s a retired principal lol). I would recommend Ken Ganley Brookpark to EVERY single person I know, no matter what stage of the buying process they made sure I was comfortable and happy with my purchase. I wish I would have discovered them years ago but now that I have I will NEVER go to another dealership again and will do my best to spread the word that it’s worth the trip (I’m an east sider lol) to anyone who will listen. On top of it I got a Ken Ganley coffee mug and they gave me a second one for my daughter!! Believe me when I say this is THE BEST DEALERSHIP IN CLEVELAND!!!! Thanks to all of you for making this experience so easy and memorable for me-YOU ALL ARE AMAZING!! Molly O’Malley

Very good customer service!!

service was complete in record time.

BEST EXPERIENCE IN MANY YEARS WOULD COME BACK AND TELL OTHERS HOW GOOD IT WAS

Had a great experience with the dealership. I appreciated Andrei’s attentiveness from test drive to making it happen! This was honestly the fastest process Ive had buying a car, really more than satisfied . Also, no one was pushy on anything, that was very refreshing! Have already recommended the dealership to family and friends!

Bill was wonderful and made the experience smooth an quickly.

Outstanding service

I went in for my first oil change. The service team was friendly. They took my car right away and showed me where I could wait.

It was fine just would of liked an update that my car was actually done instead of me calling 4 times and getting hung up on twice

The customer service at the service center was get. No problems, and a very friendly staff.

Ross was amazing.

always great dealing with all the people at Ganley

great sale man and others who assisted

Great

They let me leave without checking my car over . could have been killed or someone else my car kept stalling and cutting off What’s wrong with people today if you don’t like your job quit don’t put people lives in danger .3,000 later smh

Took care of me and charged my EV Tim and his team were great!

Good service as always

the service was very good and fast for replacing the trunk latch. i just wasn't happy with he 2% charge for my using a credit card. i paid over $700 for the repair as it was and i think that is an just cheap way to treat people.

John Wade was great

no comment

Tim helped me out when I showed up for my appointment. This was the first time I had been to Ganley Chevrolet for service and I thought he was very welcoming. He also gave me a $5 discount since it was my first visit, which I appreciated. I opted to drop my vehicle off for the oil change and tire rotation. It still only took about an hour and Tim promptly called me to let me know my vehicle was ready for pickup. Overall, I was very happy with the service provided to both my vehicle and me.

John Wade our salesman could not have been better. He was very patient with us as we knew which model we wanted by were unsure of which color we wanted. John spent a lot of time searching other dealer's inventory for exactly the vehicle we wanted. When we couldn't find one over several weeks we decided to order what we wanted but had to wait for the dealership to receive an allocation for the model we wanted. John kept us informed as to the progress of our vehicle order. On the day of delivery the process was smooth and effortless. Dan who processed our paperwork was extremely friendly and made that process comfortable. Steve that walked us through our vehicle's features and answered all of our questions before we drove off was extremely thorough. I had never purchased a vehicle from Ganley Chevrolet prior but I would highly recommend John Wade as a salesman.

Jason ,Steve and Howard were awesome .

BILL, HOWARD AND STEVE ALL DID A GOOD JOB.

I have a warranty I thought would of covered what is wrong with my car but that wasn’t covered then still had to pay 200 dollars just to be checked out with nothing being done kinda annoying and I’ll never get the intended warranty again and probably won’t come back for anything wrong with my car

Everyone did great!

My experience with Tim was excellent! He was so easy to work with and honest.

Tim was awesome!!!

My questions were addressed and answered .quick service. Service consultant represented dealership professionly

Paul was honest about my truck issues

very friendly very helpful and patient.

Al was great! Steve was great! Entire staff was great!

Great

Everyone was polite, fast & efficient. This was the quickest car dealership experience we have ever had. Shout out to Bill, Dan & Steve. Thank you for an excellent experience! We love our new 2026 Equinox!

I bought or leased my last eight cars from Ganley you guys are first class top notch

Everyone was extremely helpful and personable. Very easy and satisfying experience!

Andrei was very helpful. He made the entire process very efficient and great to work with. The entire team was very efficient. Steve did a great job reviewing the car features and setting up my tech. Dave was quick and informative reviewing the financial information

Great customer service

Took only 1 hour for 6 month checkup. Tim was extremely nice & efficient.

the car was done in a timely fashion.

Overall positive. Didn’t reach the price point I was looking for but that’s more just how much things cost now.

It was a very welcoming environment! Everyone was very helpful and willing to answer any questions that I had.

Best place to purchase a vehicle.

Another great experience, this has been our 4th purchase and I expect there to be more. Everyone we have dealt with has been friendly and professional.

Paul took care of our service needs

John, Dan, & Steve were great

Nate was very pleasant, greeted us immediately, and kept us informed during the entire time.

Nick, upon learning of the seriousness of my problem, gave me same day service, was considerate of my handicap situation, and helped me receive all of the discounts that I was entitled to.

Love my new 2026 Lakeshore Blue Equinox 💙

Everyone was friendly and they have a very nice waiting area

They did all that I asked in a timely matter

Jonathan helped us the second we walked in! He understood our needs and wants from the car and did an amazing job at getting us exactly that. Whole experience went smooth. Then Steve gave me the run down on all the features my new car has and he did an amazing job! So many stuff I didn’t know he showed me. Lastly I met with Howard to go over finances! He made it easy to understand and sign everything quickly! Best experience shopping for a new car! Thank you everyone

Tim Kubow was absolutely amazing!!!! I will always go her for service based on my experience clean and friendly atmosphere

Justin was excellent working with him for a second auto this year. Your organized team was also terrific and efficient.

Made an appointment online/text and was greeted by Justin Norris of the Sales Team when I arrived. Justin was extremely knowledgable about the Electric Vehicles (EV) that I was interested in and quickly arranged for me to take two vehicles out for a test drive. Had a great test drive of the Equinox EV in the RS trim level and made the decision between two vehicles that were on the lot and available. Justin was very low pressure during negotiations and I was happy with the deal we finally agreed on, even the trade-in. Dan Flack, the Business Manager, was extremely efficient in processing all our paperwork, even though it was an out-of-state title and registration process. We love our new Equinox EV, thanks Ganley Chevrolet of Brook Park, we are glad to be part of the family now.

Great atmosphere, Jason did a great job and was very professional. From top to bottom my experience was excellent

Just got some step rails installed, Nick took great care of me while I was there, and the technician got my dash set up.

N/A

Everything went well

I really like the people that work at Ganley. I feel they really take good care of their customers

Great experience, no pressure, very informative

Andrei Dragomir is the best salesman I have ever delt with.

Tim Kubow was very interested in what I wanted to say and very helpful in what was needed on my car. That is why I always bring my car back to Ganley.

Got an expensive oil change was unhappy for that reason price went up 70 dollars may have to find somewhere else

Tim Kubow is a asset to Ganley personal and cares about you as a customer

Great service as always I always welcome with smiles and fast service

Always a great experience with Paul and the service team.

I couldn’t pick any one else to help me find my new car . Andrei and Howard was nice and helpful.It was a great experience.

Only took 2.5hrs to buy a vehicle and trade one in. Justin did great. They were a family friendly place.

Very professional. Salesman and deliver coordinator great. Finance manage great job!

Justin in sales and the whole team made the experience of leasing a new truck terrific. I will recommend friends to pursue this dealership with any future requirements.

They couldn’t find my appointment but waited on me anyway. They not only gave me an oil change they checked my brakes.

Very efficient, professional and friendly atmosphere. Didn't wait long.

Fast, friendly, and a nice place to work while you are waiting for vehicle!

Great service

Paul Wolensky is fabulous and really gives the best customers service

Everybody was very friendly

From making an appointment to driving away in my new Chevy Trax everyone was friendly and helpful. It was a great experience and I will recommend Ganley Chevy on Brookpark to everyone I know that is looking to buy or lease a car.

This was a quick and easy process, from talking to the sales manager Tim, Justin the sales rep, Jack the Finance person and Steve who went over the bells and whistles for the new car. I have never had an experience like this before at any other dealer. Great place, great dealer! Would go back again and would recommend to anyone!

The whole team was extremely helpful. I came in to have my check engine light looked at. It turned out to be a costly repair. Jason, sales representative, came to me asking if I would be interested in a new vehicle. From that point on, everyone involved in helping me into my new vehicle were exceptional.

Haley was great. Process is easy.

good customer service

Everything went smoothly

My experience was great. There is salesman named Al that did a wonderful job!

They were ok. They said the transmission issue has an open case with GM

N/a

I have dealt with Paul Wolanski (sp?) a couple times now and he is always so very kind and informative. Very grateful for his help. It's a pleasure to bring the car to your location for service.